What delivery methods Are Available?
We deliver your purchases based on your preference. We are open to the most effective and cheapest means to get to you – whether its through an organized logistics set-up (GIG, DHL, FEDEX) , bus parks or you wish to arrange a pick up from our warehouse in Lagos. Kindly contact us through whatsapp – 08106033031 after purchase to notify us of your preference. We will forward shipping cost and shipping information when your purchase is dispatched.
Within Lagos, delivery is via GOKADA or BOLT. You will receive shipping cost as generated by their delivery app and you can pay shipping cost in cash.
How Long Will It Take To Get My Package?
We attempt to DISPATCH all orders at the earliest possible time.
All orders placed on the online store will be dispatched within 1/5 working days. Shipping duration will depend on your shipping preference.
Need to make a quick purchase , kindly do a walk in transaction at the eco center – 4 bank olemoh close Surulere or any of our sales points.
Brand – a – product entries are dispatched within 7/10 working days. We will notify you if we require additional days to work on project.
Do You Ship Internationally?
Yes! we do. We are able to ship to most west African locations that has a direct bus line from Lagos. For other locations, Kindly email or whatsapp to discuss the best shipping method (DHL/FEDEX/UPS) to you from Lagos, Nigeria.
What Payment Methods Are Accepted?
DEBIT/CREDIT CARDS AND BANK TRANSFERS. For transactions completed via bank transfers , kindly forward proof of payment via email or whatsapp.
Is Buying On-Line Safe?
Yes! Payment gateway is provided and guaranteed by Paystack. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. . They are not held in clear text on any web site.
Orders and Returns
How do I place an Order?
Making a purchase with us is very easy. Just look through our carefully selected choice of products , click on the product that you wish to buy at the quantity that best suits your need , put them into the shopping cart and ”checkout”. Now contact our delivery helpline to arrange delivery.
Do I need an account to place an order?
No! But you are welcome to open one to keep track of your transactions.
Who should I to contact if I have any queries?
How Can I Cancel Or Change My Order?
Kindly contact –
How Can I Return a Product?
You are able to cancel and return an order to us only if the product is ”damaged” prior to shipping. Kindly consider safety when choosing a shipping option as we won’t be liable for damage or loss during shipping. We will properly bag and ensure your package is well protected for transportation, notify us in writing within a three days period that starts the day the day goods are received for any shipping concerns. Where items are being returned we must insist that they are returned unopened, unused and in their own original packaging.
Please ensure you use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please ensure that items for return are packed with sufficient care to ensure damage does not occur in transit. We will not accept responsibility for damage to returned items caused by insufficient packaging.
To avoid disappointment, if you are unsure the product is correct for your intended usage, we advise you read product description, check product dimension and size or take advantage of our free samples service where we can send you a sample of the product to check that is will meet your requirements before you order.
I received an excess/incomplete order for a Branding entry ?
For Branding entries , we always make additions during production. However , there are cases where we have some faulty packs removed during quality check to ensure that you receive top quality packaging materials. If you have received an incomplete branding order , we will notify you and add the outstanding quantity to your next order or we give you a refund for the missing units if if the order will not be repeated.